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Taco Bell Rethinks Drive-Thru Voice AI After Prank Order Requests 18,000 Water Cups - Wendy's ( NASDAQ:WEN ) , McDonald's ( NYSE:MCD )
Taco Bell is rethinking how it uses artificial intelligence at drive-throughs after a spate of viral ordering flubs, even as the company says the technology has successfully handled millions of orders. The chain rolled out a voice AI system to more than 500 U.S. drive-throughs beginning in 2023 ...